Agenda

Pre-conference Workshop: Tuesday 2nd April 2019 (9am-5pm)

Design thinking for HR Leaders 

Reshaping the employee experience 
 
Clearly, complexity is here to stay. Employees are overwhelmed with technology, applications and a constant flood of information. 
In this uncertain and often confusing landscape, the HR function is essential to improve productivity, boost engagement and increase employee satisfaction while also providing training and other HR services. To achieve this, HR needs to reinvent itself by incorporating design thinking into its people strategies. HR must move away from “process design” to “human-centred design.” This means studying what employees do, visiting their workplaces and observing their behaviour. Simply described, design thinking means focusing on the person and the experience, not the process. 
 
Learning outcomes: 
  • Shift your mindset away from designing top-down, centrally distributed HR programs 
  • Understand the value of designing all HR programs with the employee at the centre 
  • Analyse and discuss design thinking and implications across the modern HR context 
  • Create and communicate end-user driven solutions to HR problems or opportunities such as employee engagement, organisational design and attracting talent 
  • Map the Employment Lifecycle from the employee’s point of view to improve all employee experiences 
  • Reduce risk and accelerate learning through rapid testing and feedback loops 
  • Problem-find and reframe problems in a way that enables HR to develop a culture of innovation 
  • Learn to let go of the notion that HR programs must be ‘perfect’ before rolling them out 
  • Map the employee journey to identify touchpoints and needs and redesign the employee experience 
  • Use storyboarding to create a brand-new employee experience with the employee at the centre 
  • Create a practical HR program using design thinking methodology that you can pilot straight away 
 
 
Kristyn Haywood, Founding Director, People for Success 
 
After a successful career as a HR Director, Kristyn Haywood founded People for Success, a Leadership Education start-up in 2004. For over a decade now, Kristyn has designed and delivered hundreds of transformational leadership and communication programs in both the public and private sectors at the highest levels in business. Kristyn has personally educated over a thousand leaders, across 5 continents including Executives from the ASX 200. She’s delivered dozens of top-team alignments and supported many senior teams to reach high levels of performance. 
 
Kristyn has always maintained her passion for the HR profession, having delivered AHRI’s Diploma program in the past. A few years ago, she was compelled to create ‘Design Thinking for HR Leaders’ after noticing a huge gap in modern HR education that, if not filled, will leave HR professionals unable to meet the expectations of 21st-century Executives. Kristyn’s qualifications include a Master of Business, Advanced Diploma in HR Management, Edward de Bono's Six Thinking Hats, and administering tools such as the LSI, LI, MBTI, EQi-2.0, Advanced D.I.S.C., TMS, and is an accredited NLP Master Practitioner, NLP Coach and NLP Master Trainer. 
For further details on Kristyn’s credentials, please visit designthinkingforhrleaders.com and peopleforsuccess.com.au

08:30

09:00

CULTURE AS THE CATALYST FOR INNOVATIVE & AGILE WORKPLACES

09:10

 

 

  • Why organisations need new ways of working 
  • Achieving a critical intersection of strategy and culture 
  • Is building innovation capability the silver bullet? 
  • Spark: The Smith Family’s entry ticket 
  • Challenges for organisations moving down the innovation path

 

 

FOSTERING ENGAGED & HIGH PERFORMING WORKFORCES 

09:50


  • Connect, innovate, benefit – Creating a culture where success is shared throughout the business 
  • Inspire, attract and recognise the best talent to drive high performance 
  • Maintaining your original, positive ethos when undergoing a large growth period 

 

10:30

11:00

  • A culture-led organisation – Growing and identifying as a family 
  • Culture as the key to success in employee attraction and retention 
  • Developing organisational capability in support of business priorities 

HARNESSING CUSTOMER CENTRICITY 

11:40

 

  • Customer centric culture positively impacting employee experience – Making the connections 
  • Measuring the benefits of culture improvements – Looking at retention and other factors 

 

12:20

01:20

 

  • Placing customers at the heart of your “why” – Creating a high performance-focused culture 
  • Looking at culture in the light of the evolution and disruption of technology and innovation 
  • Leaders adapting and leap-frogging traditional solutions: Moving beyond re-engineering, to transformation 
  • An ever-changing market: Using agility and collaboration to overcome challenges in decision making 

 

INTERACTIVE ROUNDTABLES

02:00

02:30

03:00

MENTAL WELLBEING – HAPPY, HEALTHY WORKPLACES 

03:30

 

 

  • Promoting a culture of wellbeing in the prevention of mental illness, early intervention and recovery 
  • Striking a balance between work and home life – planting the seed for a happy, engaged, productive workforce 
  • Black Dog’s targeted wellbeing program designed in response to the annual workplace happiness and wellbeing survey 

 

 

04:00

04:10

08:30

09:00

FORMING COLLABORATIVE, PRODUCTIVE WORKFORCES THROUGH CULTURE

09:10

09:50

10:20

ROI & SEEING RETURN ON CULTURE & ENGAGEMENT INITIATIVES

10:50

 

  • Using a listening and people analytics strategy to measure culture-based initiatives 
  • Implementing diagnostics, team facilitation, e-learning experiences and practical toolkits for leadership and team development 
  • Creating collective capacity for innovation and agility in line with a progressive leadership strategy 

 

11:30

 

  • How this ‘Great Place To Work’ Top 50 employee for 10 years has successfully sustained engagement
  • Focusing on professional and personal growth to build engagement 
  • Diversity and flexibility: The key to continued engagement 
  • Understanding engagement strategies which have not worked, and why

 

12:00

REVOLUTIONISING ORGANISATIONAL CULTURE 

01:00

 

  • Revolutionising organisational culture 
  • Ideas, the message and gaining buy-in 
  • Ensuring effective communication and around change and organisational values 

 

DESIGN THINKING & INNOVATION CULTURE

01:40

  • Transforming from a manufacturing mindset to a brand and customer one 
  • Aligning brand and business values, purpose, mission and operations 
  • The balancing of inside-out vs outside-in culture and identity 
  • What might our brand and design-led organisation look like in practice? 
  • The real story – the trials and tribulations of actually doing this 

02:10

  • Your employee is also your customer – moving away from traditional CX and into EX 
  • Designing programs and creating HR interventions using new skills and processes 

02:40

CULTURES WHICH SUPPORT ORGANISATIONAL CHANGE 

03:00

 

  • Strategising for re-engaging staff, to align with a massive shift in the business 
  • Moving employee mindsets – A unique set of plans for controllable and less controllable elements of change 
  • Leading a more diverse landscape throughout the acquisition process 

 

INCLUSIVE CULTURES

03:30

 

  • Understanding the capability effect of diversity and inclusion 
  • Designing for inclusive behaviours 
  • Ensuring that the actions supporting culture, values and inclusion speak louder than the words 

 

04:00

04:10